Cohere Loses a Key Researcher to Intercom
Notes from the teams shipping agent mode to real users.
For most of the last year, the conversation around tool-first agents has been louder than the evidence. That is starting to change.
Teams that win with tool-first agents tend to share a habit: they write the evals before they write the prompts. Everything else follows from that.
Teams that win with long-context workflows tend to share a habit: they write the evals before they write the prompts. Everything else follows from that.
Eval harnesses, once an afterthought, are becoming the most important piece of code in many AI projects. Spotify's team treats theirs the way an SRE team treats a runbook.
Inside Snowflake, the rollout looked less like a moonshot and more like a slow migration. A pilot, a champion, a quiet expansion, a budget line.
The skeptical read is that we are watching a feature, not a platform. The optimistic read is that structured outputs is exactly the kind of feature that becomes a platform when nobody is paying attention.
Teams that win with small-model orchestration tend to share a habit: they write the evals before they write the prompts. Everything else follows from that.
Inside Spotify, the rollout looked less like a moonshot and more like a slow migration. A pilot, a champion, a quiet expansion, a budget line.
None of this guarantees a clean story. xAI could ship a model next month that rearranges the assumptions in this piece. But the direction of travel, for now, is clear enough to plan around.