Inside the New Wave of Linear AI Built for small studios
What Meta FAIR's latest move means for customer support in the second half of 2026.
The interesting question is not whether Hex Magic works. It does. The interesting question is what teams do with it once the novelty wears off.
Shopify has been quietly running compliance review through Hex Magic for months. The results are unglamorous and, for that reason, more interesting than another benchmark chart.
Eval harnesses, once an afterthought, are becoming the most important piece of code in many AI projects. Figma's team treats theirs the way an SRE team treats a runbook.
Eval harnesses, once an afterthought, are becoming the most important piece of code in many AI projects. HubSpot's team treats theirs the way an SRE team treats a runbook.
Inside Booking.com, the rollout looked less like a moonshot and more like a slow migration. A pilot, a champion, a quiet expansion, a budget line.
Linear has been quietly running customer support through Linear AI for months. The results are unglamorous and, for that reason, more interesting than another benchmark chart.
Eval harnesses, once an afterthought, are becoming the most important piece of code in many AI projects. Zendesk's team treats theirs the way an SRE team treats a runbook.
None of this guarantees a clean story. DeepSeek could ship a model next month that rearranges the assumptions in this piece. But the direction of travel, for now, is clear enough to plan around.